BC Unit 2 Assessment: Written Business Communications

Which of the following is NOT an example of written business communication?

• An email to a client discussing project updates

• A memo to employees about a new policy

• A text message to a friend about weekend plans

• A formal letter to a supplier requesting a quotation

What is the purpose of the ‘Subject Line’ in an email?

• To provide a closing statement

• To address the recipient formally

• To give the recipient a clear idea of the email’s content

• To include the sender’s contact information

In which part of an email would you typically express appreciation for the recipient’s time and assistance?

• Greeting

• Introduction

• Body

• Closing

Where would you include your job title and company name in a professional email?

• Subject Line

• Greeting

• Body

• Signature

When asked to write a professional email to a client requesting a meeting, which of the following would be an appropriate greeting?

• “Hey there, hope you're good!”

• “Yo, I need to meet with you about the project.”

• “Dear Mr. Smith, I hope this message finds you well.”

• “Hello, let’s set up a meeting soon.”

Which of the following is a sign of a poorly-written professional email?

• Clear and concise language

• Inclusion of a signature with name, title, company, and contact information

• Vague subject line and informal language

• Structured format and appropriate tone

What is the first step in the pre-writing process for creating a business document?

• Researching and gathering information

• Defining the purpose

• Outlining the information

• Writing a rough draft

Why is identifying the audience important in the pre-writing process?

• To ensure the email is addressed to the correct person

• To adjust the level of formality and content based on their needs

• To determine the length of the email

• To decide on the design and layout

What should be included in the ‘Body’ of a business email?

• A brief summary of the email’s purpose

• Detailed information and main points

• The sender’s contact information

• A thank you note and signature

How can you make your email’s ‘Sign-Off’ more professional?

• Use a casual tone

• Include your full name and contact information

• Use emojis

• Insert a motivational quote