Workplace Readiness Skills - Career - Information Literacy

How do you properly format an email?

• Subject, Salutation, Body, Signature

• Subject, Body, Signature, Closing

• Signature, Body, Salutation, Subject

• Subject, Salutation, Body, Closing, Signature

What is email etiquette

• right and wrong things on the internet

• an established set of guidelines for how people should communicate electronically

• the do's and don'ts

• formal way to send a text message

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

• Follow the established customer service policy

• Find a coworker of another ethnicity who can help

• Send the caller to your supervisor

• Tell the customer you cannot understand him and ask him to visit the store

Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals to aid in continuous learning?

• A. Travel and reunions

• B. Conferences and friendships

• C. Education and networking

• D. Resume enhancement

Which skill is used when improving professional skills to stay up-to-date in one's career field?

• A. Time management

• B. Critical thinking

• C. Continuous learning

• D. Workplace safety

Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?

• A. The employer is required by law to make such investments.

• B. The employer has an interest in expanding her skill set.

• C. She likes to explore options so she might move on to something else.

• D. She enjoys learning but does not want to pay for it herself.

During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:

• A. whether she would work overtime hours.

• B. her desire and ambition to move up to management.

• C. whether she is willing to sacrifice her values.

• D. her commitment to professional growth.

One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for

• A. changes in lifestyles.

• B. boredom and burnout.

• C. life after retirement.

• D. changes in the workplace.

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

• A. Hello Sally Smith!

• B. Dear Ms. Smith,

• Dear Madam or Sir:

• D. Dear Mrs. Smith

You are concerned because you are 50 pounds overweight. A logical, short-term goal is to:

• A. lose 10 pounds in a month.

• B. set a total weight loss goal.

• C. decide to stop eating a certain food.

• D. exercise for three hours.