Operations Management: Session 1

What is the primary focus of Operations Management (OM)?

• Human resource management

• Design, operation, and improvement of systems

• Marketing and sales strategies

• Financial planning and analysis

Which of the following best describes a business process?

• A collection of unrelated activities

• A financial transaction

• A series of actions taken to achieve a goal

• An individual task performed by a worker

What is the main difference between Operations Management and Supply Chain Management?

• SCM is concerned with internal processes

• SCM is only about logistics

• OM focuses on external suppliers

• OM deals with internal company operations

Which of the following is NOT a characteristic of a service organization?

• Output that can be inventoried

• High customer contact

• Short response time

• Intangible output

What does productivity measure?

• The efficiency of resource use

• The quality of products

• The amount of capital invested

• The number of employees

Which of the following is a factor that affects productivity?

• Employee satisfaction

• Market demand

• Management

• Brand reputation

What type of productivity measure considers all resources used?

• Total measure productivity

• Partial measure productivity

• Single factor productivity

• Multifactor measure productivity

In the context of operations management, what does 'controlling' refer to?

• Setting goals for production

• Monitoring and improving processes

• Hiring and training staff

• Designing new products

Which of the following is a characteristic of a manufacturing organization?

• Short response time

• Intangible products

• High customer participation

• Physical, durable products

What is the role of an operations manager in the planning process?

• Conducting financial audits

• Marketing products

• Setting production schedules

• Hiring new employees