Present Tenses and Call Center Vocabulary

Unscramble the words to form correct sentences in different present tenses.

you / account / can / help / check / me / my / ?

Unscramble the words to form correct sentences in different present tenses.

is / customer / complaint / a / the / agent / handling / currently

Unscramble the words to form correct sentences in different present tenses.

resolve / transactions / our / usually / team / quickly / issues

Unscramble the words to form correct sentences in different present tenses.

have / many / customers / already / spoken / to / I / today

Unscramble the words to form correct sentences in different present tenses:

call / you / why / waiting / for / so / long / have / been / this / ?

Complete the sentences using the correct present tense and vocabulary related to call centers.

The agent __________ (handle) a difficult customer complaint right now.

Complete the sentences using the correct present tense and vocabulary related to call centers.

I __________ (work) at the call center for three months now, and I __________ (learn) a lot about customer service.

Complete the sentences using the correct present tense and vocabulary related to call centers.

Our team __________ (respond) to customer inquiries as soon as they __________ (come) in.

• responds

• come

Complete the sentences using the correct present tense and vocabulary related to call centers.

The customer __________ (wait) on hold for five minutes while we __________ (verify) their account details.

• has waited

• verify

Complete the sentences using the correct present tense and vocabulary related to call centers.

The agent usually __________ (escalate) issues when they __________ (be) too complex to handle alone.

• escalates

• are