Management functions include planning, organizing, leading, and controlling.

• True

• False

The Industrial Revolution began in the 20th century.

• True

• False

The behavioral approach to management focuses on the economic concerns of employees.

• True

• False

Operations management is concerned with turning resources into goods and services.

• True

• False

The contingency approach argues there is one best way to manage.

• True

• False

Non-managerial employees are responsible for overseeing others' work.

• True

• False

Top managers are responsible for making decisions about the direction of the organization.

• True

• False

Efficiency refers to doing things right, while effectiveness means doing the right things.

• True

• False

Managers only need technical skills to be successful.

• True

• False

Mintzberg's theory includes three major roles: interpersonal, informational, and decisional.

• True

• False