HGV Test

What is the main objective of the discovery phase of the presentation?

• Established problems

• Identify needs

• Built trust

• Questioning

When a guest says "no, thank you" to the membership offer what team comes to the table to close out the invitation?

• T.O.

• VOA

• VIP

• MARKETING

Our sales process requires a choice offering of packages select the best language below?

• Based on travel, anyway money and vacation commitment my choice for you and your family is

• Based on travel, anyway money and vacation commitment my recommendation for you and your family is

• Based on anyway money and vacation commitment my recommendation for you is

• Based on travel, anyway money and vacation commitment my recommendation for yourself is

Who founded Hilton?

• Carlito Hilton

• Connor Hilton

• Paris Hilton

• Conrad Hilton

What year was Hilton founded?

• 1919

• 2017

• 1990

• 1925

Hilton honors is a ______ program

• Points

• Honors

• Loyalty

• Membership

HGV became publicly traded in what year?

• 2014

• 1990

• 2002

• 2017

HGV is a ______ type of program?

• Loyalty/Points

• Ownership/Membership

• Ownership/Loyalty

• Points/Membership

HGV Max memebers can stretch their points in the following way...

• Save, Borrow, Convert and Buy more

• Save, Borrow, Conserve and Exchange

• Save, Borrow, Convert and Exchange

• Save, Blend, Convert and Exchange

What is the conversion ratio from club points to hilton honors?

• 1 to 14

• 1 to 16

• 1 to 20

• 1 to 5