Hospitality 1 Vocabulary Lessons 1-3
Authored by Sierra Patheal
Hospitality and Catering
9th Grade
Used 7+ times
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27 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the exchange of information and/or ideas through verbal, nonverbal, or written messages called?
Communication
Expectation
Experience
Halo effect
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is a person that benefits from another person's work and may or may not receive something tangible?
Customer
Communication
Platinum rule
Halo effect
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What term describes what a person believes or anticipates will happen?
Expectation
Experience
Communication
Halo effect
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do customers feel when they interact with a company, which can be positive and/or negative?
Experience
Expectation
Communication
Platinum rule
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the term for treating others the way they want to be treated?
Platinum rule
Halo effect
Communication
Expectation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is it called when the positive feeling from a first impression lasts through subsequent encounters?
Halo effect
Experience
Communication
Expectation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the term for a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organization's success?
Feedback
Empowerment
Complaint
Composure
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