LOD211 - Chapter 4 Review

LOD211 - Chapter 4 Review

University

13 Qs

quiz-placeholder

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LOD211 - Chapter 4 Review

LOD211 - Chapter 4 Review

Assessment

Quiz

Other

University

Medium

Created by

Amy Nguyen

Used 5+ times

FREE Resource

13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What has shifted much of the responsibility for room sales and profitability analyses?

The sales department

Front office automation

Online booking systems

Guest feedback

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which market does the sales department typically target for group reservations?

Individual travelers

Corporations and trade associations

Tourists

Travel bloggers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a "group allocation" in hotel reservations?

A discount for group bookings

A specific number of guestrooms set aside for groups

A type of reservation confirmation

A method for tracking guest preferences

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which form of guaranteed reservation is the most common?

Advance deposit

Payment card

Voucher

Corporate

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following reservation system reports would help managers assess the status of guests-in and guests-out activities on a daily basis?

a regret and denial report

an expected arrivals and departures report

a reservations transaction report

a rooms availability report

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of the central reservations system?

To manage guest check-ins

To maintain room availability inventory

To handle guest complaints

To oversee hotel maintenance

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a "definite group" in the context of hotel reservations?

A group that has not signed a contract

A group that has signed a sales contract

A group that has canceled its reservation

A group that is still in negotiation

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