What has shifted much of the responsibility for room sales and profitability analyses?

LOD211 - Chapter 4 Review

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University
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Amy Nguyen
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The sales department
Front office automation
Online booking systems
Guest feedback
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which market does the sales department typically target for group reservations?
Individual travelers
Corporations and trade associations
Tourists
Travel bloggers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a "group allocation" in hotel reservations?
A discount for group bookings
A specific number of guestrooms set aside for groups
A type of reservation confirmation
A method for tracking guest preferences
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which form of guaranteed reservation is the most common?
Advance deposit
Payment card
Voucher
Corporate
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following reservation system reports would help managers assess the status of guests-in and guests-out activities on a daily basis?
a regret and denial report
an expected arrivals and departures report
a reservations transaction report
a rooms availability report
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the central reservations system?
To manage guest check-ins
To maintain room availability inventory
To handle guest complaints
To oversee hotel maintenance
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a "definite group" in the context of hotel reservations?
A group that has not signed a contract
A group that has signed a sales contract
A group that has canceled its reservation
A group that is still in negotiation
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