LOD211 - Chapter 4 Review

What has shifted much of the responsibility for room sales and profitability analyses?

• The sales department

• Front office automation

• Online booking systems

• Guest feedback

Which market does the sales department typically target for group reservations?

• Individual travelers

• Corporations and trade associations

• Tourists

• Travel bloggers

What is a "group allocation" in hotel reservations?

• A discount for group bookings

• A specific number of guestrooms set aside for groups

• A type of reservation confirmation

• A method for tracking guest preferences

Which form of guaranteed reservation is the most common?

• Advance deposit

• Payment card

• Voucher

• Corporate

Which of the following reservation system reports would help managers assess the status of guests-in and guests-out activities on a daily basis?

• a regret and denial report

• an expected arrivals and departures report

• a reservations transaction report

• a rooms availability report

What is the role of the central reservations system?

• To manage guest check-ins

• To maintain room availability inventory

• To handle guest complaints

• To oversee hotel maintenance

What is a "definite group" in the context of hotel reservations?

• A group that has not signed a contract

• A group that has signed a sales contract

• A group that has canceled its reservation

• A group that is still in negotiation

What is the purpose of a confirmation number in hotel reservations?

• To provide a discount

• To assure the guest that a reservation exists

• To track guest preferences

• To verify room availability

What does the term "overbooking" refer to in hotel reservations?

• Allowing more guests than rooms available

• Selling rooms at a discount

• Canceling reservations

• Offering upgrades to guests

Which of the following is NOT a distribution channel for hotel reservations?

• Global distribution systems

• Internet distribution systems

• Central reservations systems

• Guest feedback forms