Hospitality Quiz Q101-160

Why must an establishment not share guest information on social media?

• To avoid unwanted reviews.

• To prevent a mis-use of work time.

• To prevent bad publicity.

• To avoid breaching confidentiality.

Which of the following is the best method of formally communicating with a potential customer?

• Text (SMS) message.

• Letter.

• Social media.

• Phone call.

Which of the following is a benefit of good communication in a hospitality establishment?

• Increase stock usage.

• Reduced annual audits.

• Increased workload.

• Reduced staff turnover.

Which one of the following is a barrier to effective communication?

• The use of jargon.

• Looking at the guest.

• Talking in a loud voice.

• Pictures on the menu.

Which of the following are external guests at a hotel establishment?

• Existing guest and concierge.

• Manager and returning guest.

• Potential guest and regional manager.

• Delivery person and new guest.

Which one of the following is a principle of guest service?

• Exceeding customer’s expectations.

• Staff looking after each other.

• Inflexible attitude to work.

• Good value for money.

Which of the following would best inform customers of a new restaurant’s levels of service?

• Past experiences.

• Special offers.

• Value for money.

• Social media reviews.

A business provides good guest service. Which of the following describes the benefit this has on employees?

• It will increase financial profit.

• It will improve job satisfaction.

• It will improve guest bookings.

• It will decrease staff hours.

Which two of the following should a guest expect when eating in a chain restaurant?
1. Good level of service.

2. Value for money.

3. Greeted by the manager.

4. Food is silver served.

• 1 and 2.

• 2 and 3.

• 3 and 4.

• 4 and 1..

Which of the following describes a guest issue that can occur in a restaurant of a large hotel?

• A late dairy delivery.

• A chef is late for work.

• A large party turning up late.

• A food item being undercooked.