Webinar2409 Quiz

Why do we "Root Cause Analysis"?

• To improve things

• To learn from our mistake

• To understand things

• All answers are correct

In ideal world, the balance of improvement to be made is as follows

• Targeted improvement 90% - Reactionary Improvement 10%

• Targeted improvement 10% - Reactionary Improvement 90%

• Targeted improvement 50% - Reactionary Improvement 50%

• All answers are incorrect

This are effective root cause approach, except?

• Hard on the process - easy on the people

• Hard on the people - easy on the process

• Ask Questions!

• Listen Closely!

During RCA, we need to use a diverse team, a team which is not diverse may result in?

• Effective result effect

• Yes Boss effect

• Echo chamber effect

• Doppler effect

If we need to do RCA, we need to use below tools:

• Fishbone / Ishikawa Diagram

• 5 Why Analysis

• Both answers are correct

• Both answers are incorrect

In order to prioritize problem to be addressed, we need to use below tools:

• Scatter Diagram

• Histogram

• Shewhart Diagram

• Pareto Diagram

Shewhart chart is a powerful QC tool to:

• Determine whether a process is stable and capable within current conditions

• Establish a relationship between problem and causes that are affecting

• Collect detail data

• Classify data based on groups

To establish a relationship between problem and causes that are affecting, we need to use following diagram:

• Scatter Diagram

• Histogram

• Shewhart diagram

• Pareto Diagram

Foolproof or Poka Yoke is an example of CAPA that can be categorized as:

• Level 1

• Level 2

• Level 3

• Level 4

The ultimate CAPA that can 100% preventing chance of incidence repetitions is as follows:

• Foolproof or Poka Yoke

• Make it difficult to do the incorrect way

• Eliminate human element

• Always double check the operation to assure that it has been done in the correct way