Empatía.
Quiz
•
Hospitality and Catering
•
10th Grade
•
Easy
servicios turisticos viajes
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué significa para ti la empatía en el contexto del servicio al cliente?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cómo puedes demostrar empatía en una interacción con un cliente insatisfecho?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Por qué es importante validar las emociones de los clientes?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cómo puedes personalizar el servicio para cada cliente?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué estrategias puedes utilizar para manejar una queja de manera efectiva?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cómo puedes contribuir a crear una cultura de empatía en tu equipo de trabajo?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué obstáculos puedes encontrar al intentar aplicar la empatía en tu trabajo y cómo los superarías?
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