Success Skills Test 9/23

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

• active listening

• verbal communication

• clarification

Involves checking with the speaker on what she/he meant and resolving any confusion.

• clarification

• 
  communication

• Paraphrase

• communication barriers

A form of communication that includes writing and reading.

• verbal communication

• 
  written communication

• nonverbal communication

• sender

A form of verbal communication that includes speaking and listening

• 
  oral communication

• 
  written communication

• nonverbal communication

• 
  communication barriers

When the message is transmitted through spoken words.

• active listening

• 
  verbal communication

• nonverbal communication

• eye contact

When communicating effectively with others at work or school, you should

• 
  not pay attention to the speaker's body language or gestures

• 
  try and do most of the talking

• pay attention to the speaker's language and gestures

• 
  none of the above

A key component to effective communication in the workplace or classroom is

• 
  being an active listener

• speaking loudly

• always being right

• all of the above

In which type of communication do people tend to not make eye contact?

• 
  Aggressive

• Passive

• 
  Passive-Aggressive

• 
  Assertive

Which people tend to be quiet and timid or silent due to fear?

• 
  Assertive

• 
  Aggressive

• 
  Passive-Aggressive

• Passive

Which people tend to believe in “My way or the highway?”

• 
  Passive

• Passive-Aggressive

• 
  Aggressive

• Assertive