Baggage Tagging Standards Quiz

Who is eligible to follow the baggage tagging procedures?

• All hotel staff

• Only the Director of Rooms

• All Front Office Ambassadors

• Only the General Manager

What must be filled out on the baggage tags?

• Guest's email address

• Guest's phone number

• Date of arrival

• Room number and number of luggage

What should be done if a guest requests to store a bag?

• Complete the luggage tag including room number

• Store the bag without tagging

• Ignore the request

• Charge the guest a fee

What should be done if a guest reports a missing luggage tag?

• Call the police

• Ignore the report

• Give the guest a new tag

• Ask for the room number and verify with OPERA

What must be done if luggage on hold stays for more than one night?

• A long-term storage must be made

• It can be stored without records

• It should be returned to the guest

• It can be discarded

What should be used to collect all bags during luggage handling?

• A basket

• A cart

• A chain

• A box

What is the policy regarding VIP luggage delivery?

• Bags should be delivered only after check-out

• Bags can be left at the bell desk

• Bags should be stored for later delivery

• Bags must be delivered to the room immediately if the room is vacant