#D & CN Pr#d#ct H#ng##t: #nv##ce

Merchant asking about multiple payment links feature, what would be the ticket type?

• Invoice integration
• Invoice feature
• Invoice customization
• Invoice status

Merchant asking about multiple payment links feature, what would be the reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant asking about the status of invoice, what would be the possible reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant asking about facebook pixel, what would be the possible ticket type?

• Invoice integration
• Invoice feature
• Invoice customization
• Invoice status

Merchant asking about facebook pixel, what would be the possible reason code?

• Lack of understanding on analytics
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant asking about VA that has been activated but not reflected on Checkout settings, what would be the ticket type?

• Issue:Invoice:Incorrect payment option shown
• Issue:Invoice:Payment link error
• Issue:Invoice:Unchanged callback status
• Issue:Invoice:Server error on the API Response

When the merchant already activates VA but not reflected on checkout settings, what would be the root cause?

• VA is not available for individual merchant
• VA is not supported on checkout
• VA range is not generated yet
• Only some VA supported on checkout

Continuing the previous question, the root cause is because of the VA range is not generated yet. What would be the next step?

• Escalate to product team
• Ask merchant to generate the VA range
• Escalate to L2 Cashpay
• Escalate to L2 Invoice

Continuing the previous question, what would be the possible reason code?

• VA:Bug system issue
• VA:Unable to extend VA range on dashboard
• Invoice:Unsynced invoice settings
• Invoice:Bug system issue

Merchant got invoice callback non-2xx, what would be the correct reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on notification and callback
• Unsent callback to customer