
INTRODUCTION TO ITIL
Authored by Preetha S
Computers
Professional Development
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19 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ITIL stands for __________
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ITIL was developed by _____________
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ITIL was developed in the year ___________
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ITIL version 2 was published on ___________
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ITIL has __________ processes.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In ITIL version 3 processes and functions are grouped into _____ volumes.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ________ means of delivering value to customers without requiring the customer to own specific costs and risks.
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