INTRODUCTION TO ITIL

INTRODUCTION TO ITIL

Professional Development

19 Qs

quiz-placeholder

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INTRODUCTION TO ITIL

INTRODUCTION TO ITIL

Assessment

Quiz

Computers

Professional Development

Practice Problem

Medium

Created by

Preetha S

Used 17+ times

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19 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ITIL stands for __________

Information technology infrastructure library
Information technology information library
Information technology important library
Infoemation technology irregular library

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ITIL was developed by _____________

ITSM
CCTA
HRTS
PDCA

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ITIL was developed in the year ___________

1980
1970
1972
1982

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ITIL version 2 was published on ___________

2001
2006
2004
2000

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ITIL has __________ processes.

26
22
20
23

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In ITIL version 3 processes and functions are grouped into _____ volumes.

5
10
30
8

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The ________ means of delivering value to customers without requiring the customer to own specific costs and risks.

Process
Services
Role
Demand

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