6th Grade- PHI Exam 2

Imagine you are the team leader of a school project where you need to choose the best software for a presentation. Your team has three options, each with different features, costs, and ease of use. You must make a well-informed decision by judging alternatives, setting limits, and relying on outcomes and rationale. Your team has chosen very easy-to-use software but lacks some advanced features that could improve the presentation quality. Another team member suggests switching to more complex software with better features but a steeper learning curve. What factor is most important when deciding whether to switch to the more complex software?

• How easy it is to log into

• Advanced features

• How pretty it looks

• Team's ability to learn new software

Determine whether this statement is true or false based on your understanding. Forethought requires considering only the immediate effects of a decision.

• True

• False

The first step in decision-making is to identify the ___ .

• problem

• solution

• outcome

• forethought

Indicate whether the following statement is true or false: Empathy involves sharing and understanding another person's feelings.

• True

• False

What is the first step in resolving a conflict in a multicultural team?

• Discuss possible solutions collaboratively.

• Reflect on the process and outcomes to improve future interactions.

• Identify the root cause of the conflict.

• Implement the agreed solution.

______ is the ability to understand and share the feelings of another person.

• Empathy

• Sympathy

• Apathy

• Indifference

A client reports that their recently purchased device is experiencing sporadic issues throughout the day, affecting their business operations. An important step in resolving the client's problem is to determine the frequency of the issue by asking how often it occurs.

• True

• False

Follow-up with the customer is necessary to ensure the issue has been resolved to their satisfaction.

• True

• False

An internal client from another department contacts you to request a specific report they need for an upcoming project meeting. However, you realize that the data required for the report is currently unavailable. The client expressed concern because they relied on this information to finalize their presentation. Identify the best responses to ensure you accurately assess and respond to the customer's needs. First, I will ask the client about the ___ they need the report by.

• deadline

• location

• budget

• format

In a professional setting, it’s important to speak ___ when interacting with another person.

• politely

• loudly

• rudely

• indifferently