XK Law Emotional Intelligence

There are _____ components in the emotional management model.

• 3

• 2

• 5

• 4

The following are components of the emotional management model EXCEPT:

• Think

• Feel

• Act

• Speak

How many steps are there in managing anger?

• 3

• 5

• 4

• 6

The technique in managing emotions is called Abraham Lincoln's ____ Letters Technique.

• Warm

• Cold

• Hot

• Hotter

How many components are there in the Work Purpose Statement?

• 3

• 4

• 5

• 6

The following are the components of the Work Purpose Statement EXCEPT:

• What is my strength/skill?

• Who am I offering the strength/skill to? 

• Why am I offering the strength/skills to?

• What is the expected outcome or impact of me offering this?

Recognize and validate the client's feelings. For example, if a client expresses anger about delays in their case, say, "I understand that you're feeling frustrated by the pace, and that’s completely valid given the situation". This describes:

• Emotional management

• Emotional attachment

• Emotional validation

• Emotional outburst

What is the name of the facilitator for this session?

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Singh

• Gurmeet Siingh