We already know what to do. We need to make sure that all the tasks are executed on time with the resources allocated.

Which is the more ideal methodology to use?

• Design thinking Path - Design Thinking and Doing

• Issue Driven - Lean Six Sigma DMAIC

• Solution Driven - Project Execution

• Rapid Path - Rapid Improvement Workshop

We are not sure what the stakeholder really want. We want to implement a new process that can meet both the functional and emotional needs

• Design thinking Path - Design Thinking and Doing

• Issue Driven - Lean Six Sigma DMAIC

• Solution Driven - Project Execution

• Rapid Path - Rapid Improvement Workshop

What the 3 main categories of primary research?

• Rumors, Document Reviews and Observations.

• Surveys, Document Reviews and Speeches

• Newspapers, Surf Internet Research and Observations.

• Surveys, Document Reviews and Observations.

What is one of the main advantages of focus group discussions over 1-to-1 interviews?

• Easier to facilitate

• Save time in scheduling discussion

• Easier to quantify findings

• Interaction between people in the group may provide additional insight.

What are the 3 other components missing from the Stakeholder Journey Map?

• Stages, Places and Touchpoints

• Stages, Touchpoints and Mindset

• Places, Emotions and Expertise

• Experiences, Emotions and Expertise

What is the main objective of Develop Phase? Pick the best answer below

• Get the expert to develop the best solution

• Pick the best vendor to implement the solution

• Generate as many ideas as possible and downselect them

• Get management to review your suggested proposal

Which of the following is NOT an advantage of brainwriting over verbal brainstorming

• safer environment for less vocal people

• Less facilitation needed

• Less criticism results in more ideas

• The quality of ideas is always better

Which is the following are NOT ways to do prototyping?

• Structured Walk-through, Digital Wireframes and Simulation

• Digital Wireframes, Simulation and Pilot Run

• Surveys, Pilot run and Simulation

• Physical Model, Digital Wireframes and Drawings

Which is not a reason why rapid prototyping iterations are important?

• Manage Cost and Risk

• Accelerate the process by getting feedback early.

• Improve stakeholder engagement

• Our boss like prototyupes

Which is the best way to become better at design thinking after this workshop ? Pick the best answer from below

• Study the training slides a few more times

• Enrol into more design thinking workshops

• Read more books on design thinking

• Lead a project using the design thinking framework