Mastering Speech Communication Skills

What is active listening and why is it important?

• Active listening is important because it fosters effective communication, improves relationships, and helps to resolve conflicts by ensuring that all parties feel heard and understood.

• Active listening involves speaking more than listening.

• Active listening is only important in professional settings.

• Active listening is a technique used to memorize information.

Identify three key components of nonverbal communication.

• Listening skills

• Tone of voice

• Body language, facial expressions, gestures

• Written communication

How can you provide effective feedback in a conversation?

• Use vague language

• Focus solely on personal opinions

• Be specific, use 'I' statements, offer constructive suggestions, listen actively, and maintain a positive tone.

• Interrupt the speaker frequently

What does the International Phonetic Alphabet (IPA) represent?

• The IPA represents the sounds of spoken language.

• The IPA represents the grammar rules of a language.

• The IPA indicates the meaning of words in different languages.

• The IPA is a system for translating written text into numbers.

Describe one model of communication and its components.

• Schramm's Model: encoder, interpreter, decoder, feedback.

• Shannon-Weaver Model: sender, encoder, channel, decoder, receiver.

• Berlo's SMCR Model: source, message, channel, receiver.

• Barnlund's Transactional Model: sender, receiver, noise, context.

What are the barriers to effective intercultural communication?

• Technological advancements

• Language differences, cultural misunderstandings, stereotypes, ethnocentrism, nonverbal misinterpretations, differing communication styles.

• Increased globalization

• Improved education systems

How does body language influence communication?

• Body language has no effect on communication.

• Body language only conveys verbal messages.

• Body language is irrelevant in professional settings.

• Body language significantly influences communication by conveying emotions and intentions non-verbally.

What techniques can improve active listening skills?

• Listening without taking notes

• Interrupting to share personal stories

• Avoiding eye contact during conversations

• Techniques to improve active listening include maintaining eye contact, using verbal affirmations, summarizing, asking clarifying questions, and avoiding interruptions.

Explain the significance of tone and pitch in verbal communication.

• Tone and pitch are irrelevant in communication.

• Tone and pitch are crucial in verbal communication as they convey emotions, clarify intent, and influence the listener's perception.

• Only pitch matters in conveying emotions.

• Tone and pitch are only important in music, not speech.

How can understanding the IPA enhance language learning?

• It focuses solely on reading and writing skills.

• It helps in memorizing vocabulary more effectively.

• It eliminates the need for grammar rules.

• Understanding the IPA enhances language learning by improving pronunciation and comprehension of sounds.