Chapter 31 On The Job

The best way to encourage your client to________ another appointment is before he or she leaves the salon.

• Test

• Remember

• Rebook

• Smell

Your ____ are the customers that keep coming back to you for service

• Best clients

• Good clients

• Tall clients

• Client base

Once the client has offered to buy, ____

• Change your mind

• Quit selling

• Make them food

• Leave

To become a proficient salesperson, you, you must be familiar with the product being sold, adapt your approach to the client, and be self ________

• Confident

• Motivation

• Involved

• Disciplined

______ also known as upselling service, is the practice of recommending and selling additional services to your clients

• Book work

• Tickets down-grading

• Ticket upgrading

• Product selling

Increase service _____ is one way to increase your income

• Prices

• Time

• Locations

• Style

A monthly _____ includes expenses and income

• Dollar

• Purchase

• Scan

• Budget

Not paying back your loans is called _____

• Neglect

• Defaulting

• Mannerism

• Negotiating

One of the best ways to improve your ______ is to model your behavior after someone who is having the kind of success you wish to have

• Academics

• Income

• Performance

• Self

Employee Performance _____ is feedback from your salon manager and key coworker.

• Evaluation

• Review

• Observation

• Intel