Employee Fraud and Theft Quiz

Which of the following is NOT an example of employee fraud or theft?

• Intentionally pricing items incorrectly

• Giving products away to friends or family

• Chatting with coworkers when there's stocking to be done

• Taking a coffee break

Approximately what percentage of shoplifting is due to employee theft?

• 20%

• 30%

• 40%

• 50%

Which devices allow security personnel or managers to watch several areas of the building from a central location?

• PLUs

• SKUs

• Fixture locks

• Closed-circuit cameras

These devices are specifically intended to be attached to clothing in order to prevent theft, and require a special tool to remove.

• SKUs

• PLUs

• Non-electronic ink tags

• Electronic tags

These devices are used primarily to prevent the theft of high-priced items, particularly small ones.

• Display or fixture locks

• Non-electronic ink tags

• Electronic tags

• PLUs

If a POS system detects credit card or debit card fraud, what will it do?

• Sound an alarm

• Decline the transaction

• Process the transaction

• Place an automated call to security

What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt?

• Receipt fraud

• Switch fraud

• Identity theft

• Return fraud

If you suspect a customer of theft, you should approach the customer in a helpful, courteous manner.

• True

• False

You should detain a suspected shoplifter if you see the person pick up and conceal an item.

• True

• False

People carrying extra-large bags or wearing out of season clothing should be closely monitored.

• True

• False