Customer Service through Quality Management

Customers who receive good customer service return;

Customers who receive poor customer service leave.

What is Customer Service Quality?

• Services are partially or entirely intangible

• Services are consumed at the moment or during the period of production or delivery

• Services interaction between the service provider and the customer is required

What are the 3 Nature of Service?

• Service are partially and entirely tangible.

• Services are consumed at the moment or during the period of production or delivery.

• Services interaction between the service provider and the customer is required.

• Services are partially or entirely intangible.

It requires company to look systematically at the guest experience from the customer's or visitor's point of view, rather than concentrating on organizational architecture and others.

This is one of the "Guestology" that Disney utilizes in which the criteria must be reached by benchmarking they drive their delivery methods after knowing the customer requirements, desires, and expectations.

Infusing the philosophy of quality service right from HR planning, recruitment, training, selection, and development.

What "Guestology" that Disney utilizes is this?

It is the atmosphere, facilities, and equipment used by the business. What "Guestology" that Disney utilizes is this?

This "Guestology" that Disney utilizes is the method used to provide the service that focuses on the individual we are serving.

This "Guestology" that Disney utilizes is integrating the actors, settings, and processes into a single operating system.