QUIZ DDWG2223 MANAGING QUALITY

(1) Quality can improve profitability by reducing costs. Which of the following is NOT an aspect of reduced costs by quality improvements?

• flexible pricing

• increased productivity

• lower rework and scrap costs

• lower warranty costs

(2) "Making it right the first time" is:

• an unrealistic definition of quality.

• a user-based definition of quality.

• a manufacturing-based definition of quality.

• a product-based definition of quality.

(3) Three broad categories of definitions of quality are:

• product quality, service quality, and organizational quality.

• user based, manufacturing based, and product based.

• internal, external, and prevention.

• low-cost, response, and differentiation.

(4) According to the manufacturing-based definition of quality:

• quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

• quality depends on how well the product fits patterns of consumer preferences.

• even though quality cannot be defined, you know what it is.

• quality is the degree to which a specific product conforms to standards.

(5) Which of the following is NOT one of the major categories of costs associated with quality?

• prevention costs

• appraisal costs

• internal failure costs

• None of these; they are all major categories of costs associated with quality.

(6) PDCA, developed by Shewhart, stands for which of the following?

• Plan-Do-Check-Act

• Plan-Develop-Check-Accept

• Problem-Develop Solution-Check-Act

• Problem-Do-Continue-Act

(7) Total quality management emphasizes:

• the responsibility of the quality control staff to identify and solve all quality-related problems.

• a commitment to quality that goes beyond internal company issues to suppliers and customers.

• a system where strong managers are the only decision makers.

• a process where mostly statisticians get involved.

(8) A successful TQM program incorporates all EXCEPT which of the following?

• continuous improvement

• employee involvement

• benchmarking

• centralized decision-making authority

(9) Kaizen is a Japanese term meaning:

• a foolproof mechanism.

• just-in-time (JIT).

• a fishbone diagram.

• continuous improvement.

(10) Which of the following statements regarding "Six Sigma" is TRUE?

• The term has two distinct meanings—one is statistical; the other is a comprehensive quality system.

• Six Sigma means that about 94 percent of a firm's output is free of defects.

• The Six Sigma program was developed by Toyota in the 1970s.

• The Six Sigma program is for manufacturing firms and is not applicable to services.