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Hotel Registration Process Quiz

Authored by Reynalyn Caacbay

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University

Hotel Registration Process Quiz
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15 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the main purpose of the check-in procedure at a hotel?

To verify guest identity and reservation details

To provide guests with information about local attractions

To collect feedback from guests about their stay

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What percentage of a guest's satisfaction is determined during the registration process?

50%

75%

90%

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following is NOT a duty of the Front Office Agent?

Perform pre-registration

Cook guest meals

Handle guest complaints

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which action is involved in rooming the guest?

Arranging a taxi for the guest

Organizing payments before showing the room

Checking the guest’s bags

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Why is clear communication important during the rooming process?

To explain room features and hotel amenities

To speed up check-out

To avoid giving guests incorrect keys

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which guest type is most likely to benefit from pre-assignment of rooms?

Walk-in guests

VIP guests

Guests checking out

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which is NOT an objective of the effective registration process?

Capture guest personal data

Offer the guest a free meal

Assign a room and rate

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