G3 Support for Job Roles in the Automotive Work Environment

Which of the following is most likely to provide technical data for a vehicle repair?

• Job card

• Owner's handbook

• MOT testers manual

• Vehicle workshop manual

When carrying out a routine vehicle service or repair, you should report any defects that you find to your supervisor so that:

• You can't be blamed if the vehicle goes wrong after you have done the service

• The additional parts required can be ordered without any further delay

• You show to your supervisor that you are observant and knowledgeable

• The customer can be contacted to get their authority to do the extra work

In order to save on publishing and distribution costs, many manufacturers now supply technical information:

• On CD Rom

• In paper format

• On microfiche

• On a web site

Why is it necessary to test equipment before returning the vehicle to the customer?

• To understand the components function better for the next time you fit one

• To ensure correct function before release

• To show the customer how the components work

• To add time to the task, so that the customer pays more

How and when is it best to report that a task will take longer than agreed?

• Tell your manager as soon as you know

• Tell your manager at the end of the task

• Tell the customer why it took longer when they collect the vehicle

• Write on the job card why it took longer

Two members of staff have differing opinions of how to work. One member states that faster is better, the other states that you should take more time and get it right. You decide:

• that quicker is better.

• to accept both views and work to the best of your ability.

• that slower is better.

• that neither can do the job properly.

Which one of the following is necessary to have effective conversations with your work colleagues?

• Advice is an important element of employment at any time.

• Sometimes it is necessary to trivialise people's viewpoint in order to gain their respect.

• To be a good employee it is important to respect authority even when your feelings are compromised.

• Each person should express their point of view, explain their needs, and make their thoughts and feelings clear.

Why can it be important to understand how your performance fits into the overall performance of the business?

• To help you to stay motivated.

• To enable you to see what an impact your performance has on the company.

• To help you to see the big picture and to feel valued for your contribution to the business.

• All of these answers.

You have asked for a couple of hours off work and cannot make up the time. What should you do?

• Offer to pay your wages for the time off.

• Keep quiet and hope your supervisor forgets about it.

• Not bother as your boss will not miss a couple of hours.

• Speak to your supervisor and explain that you will try to make up for the lost time next week.

One of the main tasks of the Service Advisor/Receptionist is to:

• Interpret the customer's instructions and write them correctly on the job card.

• Forecast the future sales targets for the garage.

• Sell parts to the customer.

• Advise the mechanic on technical support in the workshop.