Chapter 1: The World of Innovative Management

The function of management that determines the objectives of business and how best to achieve them is called:

• organizing

• planning

• leading

• controlling

To help people do and be their best, today's effective managers are:

• Controllers

• competitive

• autocratic

• enablers

Managers have to pay attention to costs, the best way to improve organizational effectiveness is by severe cost cutting

• TRUE

• FALSE

What is the main concern of first-level managers?

• Facilitating individual employee performance

• Monitoring the external environment and determining the best strategy

• Putting top management plans into action across the organization

• Linking groups of people

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a _________ manager

• functional

• top level

• first line

• project

To meet the needs of the organization, all managers carry out the three major categories of roles. They are _________

• disseminator; entrepreneurial; disturbance handler

• leader; monitor; spokesperson

• decisional; spokesperson; leader

• informational; interpersonal; decisional

Only the top managers in organizations need conceptual skills.

• false

• true

The biggest mistake that many managers make is the failure to:

• communicate effectively

• display compassion to employees.

• clarify direction

• create employee recognition programs.

The degree to which an organization achieves a stated goal refers to:

• efficiency

• conceptual skill

• synergy

• effectiveness

How many types of management are there?

• 3

• 4

• 10

• Many