Targets, goals and impact of actions

Your actions impact others in your organisation by:

• Improving team morale and productivity

• Having no effect on others

• Only affecting your own work

• Negatively impacting team dynamics

Which of the following describes how to achieve your agreed targets and goals?

• Set clear and specific objectives

• Ignore feedback and continue as planned

• Avoid setting deadlines

• Focus on unrelated tasks

What is the difference between roles and responsibilities in a job description?

• Roles define what a person does; responsibilities are the tasks they must complete.

• Roles and responsibilities are the same and can be used interchangeably.

• Responsibilities define the job title; roles are the specific tasks.

• Roles are optional in a job description; responsibilities are mandatory.

Carrying out your responsibilities effectively can impact your organisation by:

• Improving overall productivity

• Decreasing employee morale

• Increasing operational costs

• Reducing customer satisfaction

What could be the consequences of not completing your tasks and duties effectively and on time?

• Increased stress and anxiety

• Improved productivity

• Better time management

• Enhanced teamwork

People rely on you to complete your work because:

• You are dependable and meet deadlines.

• You often miss deadlines.

• You are not reliable.

• You do not complete tasks.

Why is it important to complete a log of all customers dealt with in the last month?

• To track customer interactions and improve service

• To increase the number of customers

• To reduce the workload of employees

• To avoid dealing with customers in the future

What steps should you take to organise the information for this month's customers?

• Create a spreadsheet with customer details

• Ignore the information

• Delete all customer data

• Postpone organising to next month

If your supervisor cannot prove how busy the department is, what might be the consequence?

• The department may face budget cuts.

• The supervisor might get a promotion.

• The department will receive more resources.

• The workload will decrease.

What is a possible outcome if you may not receive funding next year?

• You may need to cut costs.

• You will definitely expand operations.

• You will receive more funding.

• You will hire more staff.