Customer Service Quiz

What is being offered?

• A 20-percent discount

• Reduced shipping cost

• A free 30-day trial

• A new credit card

How can customers order?

• By sending in a coupon

• By making a phone call

• By e-mailing the company

What is the main purpose of this memo?

• To announce a new arrangement

• To reveal the winner of the remodeling bid

• To inform staff of a surprise change

• To remind workers that the company is moving.

What can be inferred about the company?

• It is not very big.

• It occupies several floors.

• It is a manufacturer.

• It is relatively new.

What does the writer request readers do?

• E-mail their supervisors

• Disrupt their routines

• Move to the fifth floor

• Prepare ahead of time

What can be inferred about Dennis and Jack?

• They were college roommates.

• They are related to each other.

• They are former colleagues.

• They have not known each other long.

What is the main purpose of the note?

• To arrange a date for lunch

• To inquire about employment

• To inform of an award

• To offer congratulations

What is true of ZipTech?

• It had sales of $2 million.

• It was started by Dennis.

• It began five years ago.

• It is a one-person business.

What advice does Dennis offer Jack?

• Hire more workers.

• Keep working hard.

• Take a vacation.

• Plan to retire early

How can a customer receive a 50-percent discount?

• By presenting the coupon to the cashier

• By ordering two of the items on the coupon

• By buying a regular Coca Cola

• By buying one 'Choose 2' at regular price