RSS Assessment 3

RSS Assessment 3

Professional Development

24 Qs

quiz-placeholder

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RSS Assessment 3

RSS Assessment 3

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

Helen Yulisa Jocop Canahui

Used 3+ times

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24 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the WF used when the bk is reinstated and money needs to be reapplied?

Penalty Refund

Refund Redist

Penalty Reapply

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

_________ is used when we need to keep the money in penalty.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What WF will need to be submitted if a refund is sent to a guest that is completely unrelated to the booking?

Penalty Reapply

Penalty withhold

Miscellaneous Refunds

None

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The OBC is applied to theOnboard Account

False

True

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

FCCs could be given when a guest cancel the sailing or if there is any incident (medical, military, death) and overall FCCs are Based on a CF percentage.

False

True

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This type of SR is used then we do not have a booking related.

Service Request

Inquiry

Transfer call

None

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Based on the ss which booking number is the FCC coming from?

451052525

4510576

256362

4510577

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