RSS Assessment 3

What is the WF used when the bk is reinstated and money needs to be reapplied?

• Penalty Refund

• Refund Redist

• Penalty Reapply

(a)   is used when we need to keep the money in penalty.

What WF will need to be submitted if a refund is sent to a guest that is completely unrelated to the booking?

• Penalty Reapply

• Penalty withhold

• Miscellaneous Refunds

• None

The OBC is applied to theOnboard Account

• False

• True

FCCs could be given when a guest cancel the sailing or if there is any incident (medical, military, death) and overall FCCs are Based on a CF percentage.

• False

• True

This type of SR is used then we do not have a booking related.

• Service Request

• Inquiry

• Transfer call

• None

Based on the ss which booking number is the FCC coming from?

• 451052525

• 4510576

• 256362

• 4510577

DG Jorge ci to cx the CruiseTour, he is booked for an 11N sailing 4B tour, we are 41 days prior to sailing, how much will be the penalty for the partial cancellation.

• $1500

• $1236

• $1400

• $1375

Who can open a closed SR?

• Supervisors

• The owner of the SR

• We need to get a new SR

A few words to describe the call driver.

• Remarks

• Expanded Cat

• WF

• Reason Code