Communication Skills Quiz

Which hand gesture means "I am defensive. I am not receptive to what you are saying"?

• Fingers together

• Fingers strumming

• Chin stroke

• Folded arms

Which of the following shows effective communication in the workplace?

• Speaking first to control the conversation

• Being friendly with a select few team members

• Writing everything down before communicating

• Being aware of verbal and non-verbal messages

________ is a special message sent from a Receiver to a Sender after a message has been conveyed.

• Commentary

• Feedback

• Criticism

• Focus

________ involves all parties working out a process to reach a common goal.

• Collaboration

• Evaluation

• Preparation

• Assertion

Contradicting points of view between different countries can lead to ________ problems when communicating.

• Psychological

• Cultural

• Legal

• Emotional

Which of the following examples can physically interfere with the transmission of a message?

• Making assumptions about the purpose of a speech

• Using slang or jargon in an office memo

• Prejudice against a young speaker

• Loud machinery on the factory floor

_______ is a negative element of the communication process that is always present in one form or another.

• Noise

• Feedback

• Channel

• Context

Which of the following steps are part of initiating the conflict-resolution process?

• Assess your values.

• Improve the relationship.

• Avoid blame.

• Ask open-ended questions