UJI PEMAHAMAN YANSER SEPTEMBER 2024
Professional Development
•10 Qs
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UJI PEMAHAMAN YANSER SEPTEMBER 2024
Quiz
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Other
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Professional Development
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Easy
Ditha Fradila
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tata Nilai BPJS Kesehatan
tertera dalam Peraturan Direksi Nomor 56 Tahun 2021 Tentang Arsitektur Budaya Organisasi dan Arsitektur Kepemimpinan
Integritas
Kolabrasi
Pelayanan Prima
Inovatif
Integritas
Sinergi
Jujur
Inovatif
Integritas
Kolabrasi
Pelayanan Prima
informatif
Integritas
Kolabrasi
Disiplin
Inovatif
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fokus Layanan BPJS Kesehatan adalah Mudah, Cepat, Setara
Benar
Salah
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Waktu Layan adalah
Waktu Mulai - Waktu Akhir
Waktu Panggil - Waktu Mulai
Waktu Akhir - Waktu Panggil
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jenis Voice of Customer, kecuali...
Suara Pelanggan (QR Code
Customer Feedback
Pengaduan
Permintaan
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Apa itu Mini Survey?
Survei untuk mengukur kepuasan Peserta dan mendapatkan umpan balik atas layanan yang diberikan melalui layanan tatap muka maupun tanpa tatap muka
Merupakan “try out” sebelum pelaksanaan CSI sehingga KC dapat memperbaiki layanan
sesuai dengan AOI yang ada
penilaian peserta terhadap layanan Frontliner yang telah diterima
Instrumen yang digunakan merupakan area of improvement hasil CSI dan pertanyaan
lainnya yang mendukung kepuasan peserta
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TARGET MINI SURVEY untuk Kantor Cabang dan Kabupaten adalah sebanyak?
40 responden/bulan
30 responden/bulan
20 responden/bulan
10 responden/bulan
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Instrumen mini survey dapat dilakukan dimana saja?
Pelayanan
Kantor
Cabang/Kab/Kota
Pelayanan BPJS Keliling
A dan B Benar
A dan B Salah
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