Involves continuously tracking the performance and health of IT systems (servers, networks, applications). It helps detect issues early, ensuring systems run efficiently and reducing downtime.

This is the process of identifying, diagnosing, and resolving system issues. It involves using tools like Ping and Traceroute, analyzing system logs, and monitoring key performance metrics such as CPU usage, memory, and network traffic.

Automates repetitive tasks such as system updates, backups, and monitoring. This increases efficiency and consistency.

It involves the process of collecting, storing, analyzing, and archiving logs generated by systems, applications, and networks.

Log management is not crucial because it enables effective issue diagnosis by providing detailed records of system events, enhances security through the detection of unauthorized access and unusual behavior, and offers insights into system performance for better monitoring. TRUE/ FALSE

• TRUE

• FALSE

What basic troubleshooting states that gather information about the issue, including error messages, symptoms, and recent changes.

• Identify the Problem

• Check for Obvious Issues

• Reproduce the Issue

• Consult Documentation

What basic troubleshooting states that ensure that all cables are connected, hardware is powered on, and basic configurations are correct.

• Identify the Problem

• Check for Obvious Issues

• Reproduce the Issue

• Consult Documentation

What basic troubleshooting states that try to replicate the problem to understand its scope and conditions.

• Identify the Problem

• Check for Obvious Issues

• Reproduce the Issue

• Consult Documentation

What basic troubleshooting states that review relevant manuals, knowledge bases, or online resources for guidance.

• Identify the Problem

• Check for Obvious Issues

• Reproduce the Issue

• Consult Documentation

What basic troubleshooting states that use built-in system diagnostics or third-party tools to check hardware and software status.

• Identify the Problem

• Perform Diagnostic Tests

• Reproduce the Issue

• Consult Documentation