Quality Gurus Quiz

According to Deming's 14 points, which of the following is the meaning of 'Adopt the new philosophy'?

• To adopt the new philosophy that was displayed in the newspaper

• To hire new philosophy for the company

• To be aware of new challenges, responsibilities and to adopt them

• To sell old philosophy and start a new philosophy

'Drive out fear' is one of Deming's 14 points on route to quality.

• False

• True

'Creation of barriers between departments' is one of Deming's 14 points on route to quality.

• False

• True

What is the other name of Deming's cycle?

• PDCA

• ADCA

• MDCA

• SDCA

According to Deming's 14 points, the vigorous program of education and self - improvement must be ________

• Instituted

• Removed

• Discouraged

• Demoted

Which among the following does not belong to Juran’s Quality Trilogy?

• Quality Planning

• Quality Improvement

• Quality Control

• Quality Assurance

Which of the following does not belong to Crosby’s Steps for Quality Improvement?

• Establish quality measurements

• Hold a zero defects day

• Create constancy of purpose towards improvement of product and service

• Establish a zero defect committee and program

What is the main purpose of a fishbone diagram?

• 1. To see how sales relate to other business aspects

• 1. To pinpoint all the problems of a business

• 1. To find the causes for a problem

• 1. To see how a problem can escalate over time

2. The concept of Poka-Yoke was given by

• Kaoru Ishikawa

• Shigeo Shingo

• Genichi Taguchi

• Philip B. Crosby

Taiichi Ohno developed the Quality Concept by identifying the seven types of waste. List 3 types of waste

(a)