9/27 CC Meeting

DURING AN APPLICATION:

Do applicants receive any automated notifications throughout the 24 hour hold?

• No. Only if you notify them.

• Yes.

• If they opt in for notifications

What happens if an applicant wants to continue after the hold clock has expired?

• Contact AppLease to reset the hold clock.

• Onsite associates can reset the hold clock themselves

• They need to start the Applease process from the beginning

• Send the applicant away

What is the maximum number of occupants allowed in a 2 bedroom?

• 2

• 7

• 5

• 4

Can applicants remove each other from the application?

• Yes, at any time before we push them through on MRI.

• Yes, prior to FADV screening kicking off

• No, only onsite team can do this

• Not sure

For Approved with Conditions or Declined applications, does the applicant get the adverse action letter automatically?

• Yes

• No. We have to send the letter through FADV

After pushing through an application, they let you know that they want to remove a roommate. Do you send the lease via AppLease after removing the roommate or do you send it using MRI/LeaseManager?

• Applease

• MRI/Lease Manager

• Not sure

Are current residents required to complete Onfido when transferring to a different apartment?

• Yes. We do this for everyone.

• No. They completed this when they first moved in.

Tamerlan applied on September 1st and moved in today (9/27). They let you know they want to add a roommate today. Are we running Tamerlan's credit along with the new roommate?

• Yes

• No

If an applicant is Approved with Conditions, can they pay the deposit and prorated rent on AvalonAccess?

• Yes

• No

Resident referral fees may be paid to prior residents (including prior associates who were residents) within _ months after move out

• 2

• 6

• 8

• 12