Incoming Mail

In a large company the mail can be sort at your workstation

• True

• False

When sorting incoming mail, what should be your first priority? 

• Deliver to the CEO 

• Open every letter immediately 

• Separate urgent mail from non-urgent mail 

• Discard all junk mail

What should you NOT do before opening mail

• Check for items delivered to wrong address.

• Discard all junk mail

• Put aside items delivered to the wrong address

• Check for items that require special handling such as: certified mail, registered mail & special delivery.

Which type of mail can be open

• Mail address that is addressed to the company

• Mail address that is addressed to an individual

• Mail address that is addressed to an employee

• Mail address that is addressed to the CEO

What is the most appropriate way to handle personal mail sent to an employee at work? 

• Forward it to their home 

• Return it to the sender 

• Open and distribute with other mail

• Deliver it unopened to the employee 

What is the best practice for handling confidential or sensitive mail? 

• Leave it on a common desk 

• Hand it directly to the recipient 

• Place it in a shared inbox 

• Discard after reading

Which type of mail should be prioritized for immediate attention? 

• Promotional materials 

• Non-urgent memos 

• Legal documents with deadlines 

• Personal letters

Mail addressed to a department or an individual is put aside, unopened for delivery.

• True

• False

If a mail marked personal is opened mistakenly you should

• Seal it with tape then writes “opened by mistake” on the front of envelop and sign your name.

• Seal it and returned it to the sender

• Read it then seal it

• Seal it and hand deliver to the recipient

What is the safest way to open mail to avoid tampering or damaging contents? 

• Use scissors to cut along one side of the envelope

• Rip the envelope open quickly 

• Use a letter opener along the top edge 

• Tear open one side of the envelope