Workflow Tool Usage Oct
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Workflow Tool Usage Oct
Quiz
•
English
•
Professional Development
•
Easy
Elianny Gamarra
Used 3+ times
FREE Resource
12 questions
Show all answers
1.
OPEN ENDED QUESTION
1 min • 1 pt
¿Cómo funciona y cómo se evalúa la métrica Workflow Tool Usage?
Evaluate responses using AI:
OFF
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El Dispatch Callout debe efectuarse...
Después de usar el Workflow Tool
En cualquier momento de la llamada
Antes de usar el Workflow Tool
Justo antes de dar Solved
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El Workflow Tool Usage sólo aplica para issues de órdenes
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿El Workflow Tool Usage es una métrica controlable?
Sí es controlable
No es controlable
¿Qué es algo controlable?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para mejorar el Workflow Tool, sólo hay que seguir el Workflow Tool hasta el final
Verdadero
Falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué es lo que siempre debe hacer match en tu caso para mejorar el Workflow Tool Usage?
WFT = Problema del Dasher
WFT = Issue Category/Issue
WFT = Resolution Category/Resolution
WFT = Perfil del Dx
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dejar notas en el caso cuando un Workflow Tool no me funcionó por algún motivo o el sistema falló, me ayuda a mejorar el Worflow Tool Usage.
Verdadero
Falso
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