EOP, U7 FAX Communication Quiz

Read the FAX on the left and choose the answer to the question below.

What is the purpose of the FAX's opening line?

• To introduce a new product

• To respond to a previous message

• To request a product order

• To announce a price increase

Read the FAX on the left and choose the answer to the question below.

What is the main focus of the FAX?

• To inquire about a camera

• To offer a discount

• To provide information about the XL-Lite digital camera

• To introduce new employees

Read the FAX on the left and choose the answer to the question below.

What is the price of the XL-Lite digital camera?

• $150

• $250

• $350

• $450

Read the FAX on the left and choose the answer to the question below.

What action is Michael Salgado planning to take next?

• He will send a promotional discount

• He will visit Bea Gomez in person

• He will send a brochure next week

• He will ask Jim Markham to call next month

Read the FAX on the left and choose the answer to the question below.

Who will be in contact with Ms. Gomez on March 23?

• Michael Salgado

• Bea Gomez

• Jim Markham

• The New Products Department

Read the FAX on the left and choose the answer to the question below.

Which closing phrase does the writer use to emphasize customer service?

• "Your business means a great deal to Click Camera"

• "If there is anything else I can help you with, please do not hesitate to contact me"

• "Thank you for your email of March 18"

• "Jim Markham will be in touch with you on Friday"

Read the FAX on the left and choose the answer to the question below.

How does Michael Salgado express gratitude in his closing remarks?

• By offering a discount

• By acknowledging the inquiry

• By providing technical support

• By sending a free camera

Read the FAX on the left and choose the answer to the question below.

Which of the following is a formal business expression used in the FAX?

• "Thanks a lot for reaching out"

• "Your business means a great deal to us"

• "We'll keep in touch"

• "Let me know if you need anything"

Read the FAX on the left and choose the answer to the question below.

What does "approximately" indicate in the sentence "the cost will be approximately three hundred and fifty dollars"?

• An exact price

• A price range

• A potential discount

• A promotion

Read the FAX on the left and choose the answer to the question below.

Why does Michael mention the Digicam video camera in the FAX?

• To offer it as an alternative

• To promote another product

• To ask for feedback

• To inform Bea about an error