Building Customer Trust

Building Customer Trust

Professional Development

17 Qs

quiz-placeholder

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Building Customer Trust

Building Customer Trust

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

Created by

Kirsty Lindop

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Building the trust of our customers is important because:

It increases customer loyalty and retention.

It reduces the need for marketing.

It allows for higher pricing.

It decreases product quality.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Keeping promises can help in building customer trust by:

Ensuring reliability and dependability

Increasing product prices

Reducing customer service hours

Limiting communication with customers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Acting in the best interest of customers is important for trust because:

It ensures customer satisfaction and loyalty.

It increases the company's profit margins.

It reduces the need for customer service.

It allows for more aggressive marketing strategies.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does consistency contribute to customer trust?

By ensuring reliable and predictable service

By offering frequent discounts

By changing policies regularly

By limiting customer interactions

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One way organisations can lose customer trust is:

Providing excellent customer service

Ensuring data privacy

Delivering products late

Offering competitive pricing

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a consequence of not keeping customer details secure?

Loss of customer trust

Increased sales

Improved customer service

Enhanced data security

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An example of selling unsafe or unhealthy products is:

Selling expired food items

Providing fresh organic vegetables

Offering free health check-ups

Selling eco-friendly products

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