
Building Customer Trust
Authored by Kirsty Lindop
Business
Professional Development

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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Building the trust of our customers is important because:
It increases customer loyalty and retention.
It reduces the need for marketing.
It allows for higher pricing.
It decreases product quality.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Keeping promises can help in building customer trust by:
Ensuring reliability and dependability
Increasing product prices
Reducing customer service hours
Limiting communication with customers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Acting in the best interest of customers is important for trust because:
It ensures customer satisfaction and loyalty.
It increases the company's profit margins.
It reduces the need for customer service.
It allows for more aggressive marketing strategies.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does consistency contribute to customer trust?
By ensuring reliable and predictable service
By offering frequent discounts
By changing policies regularly
By limiting customer interactions
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One way organisations can lose customer trust is:
Providing excellent customer service
Ensuring data privacy
Delivering products late
Offering competitive pricing
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a consequence of not keeping customer details secure?
Loss of customer trust
Increased sales
Improved customer service
Enhanced data security
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An example of selling unsafe or unhealthy products is:
Selling expired food items
Providing fresh organic vegetables
Offering free health check-ups
Selling eco-friendly products
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