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What is the "C" stands for in CARES.

• Customer First

• Customer Connection

• Customer Care

What is the "R" stands for in CARES

• Reassure and Dispositioning

• Renew and Delete

• Research and Discovery

What is A I M stands for

• Assure

  Inform

  Move On

• Acknowledge

  Inform

  Move On

• Align

  Insist

  Map It

The gentleman from HR name is

• Benjamin

• Bryan

• Brady

DIRECV Via Internet DOES NOT require high-speed internet.

• True

• False

• Maybe

DIRECTV have English and Spanish base packages

• True

• False

• Absolutely not

DIRECTV DEPORTES is consider a

• Add-On

• Base package

• Channel

Cinemax is one of

• DIRECTV premium channel

• DIRECTV receiver

• DIRECTV insurance

The premier package comes with all the premium channels except

This tool allows you to compare with other local competitors in a customer’s area based on their ZIP code.

• HR

• MST

• Competitive Edge