Technology always interferes with effective communication.

• True

• False

_____ refers to the response of the receiver.

• Listening

• Communication

• Feedback

• Criticism

Which of the following best describes the result when a sent message is interrupted?

• Disagreement

• Partial listening

• Conflict

• Miscommunication

Which of the following is NOT true about communication?

• Can be used to encourage and show support

• Can be used to criticize and tear down

• Can be used to improve relationships

• Is only a natural talent and not something which can be learned and practiced

Select the correct answer from the choices provided in the underlined section. Assertive, aggressive and passive are the three styles / forms of communication.

• Styles

• Forms

Select all of the following which are characteristics of assertive communication.

• Considered the most effective

• Often causes the receiver to become defensive

• States thoughts and feelings without being pushy or timid

• Word choices avoid hurting the feelings of others

Which of the following refers to when a receiver listens only to the content and NOT the feeling of the message?

• Deliberative listening

• Evaluative listening

• Appreciative listening

• Empathetic listening

An individual must be able to physically hear a message in order to communicate effectively.

• True

• False

Select all of the following forms of communication.

• Nonverbal

• Passive

• Verbal

• Written

Communication is influenced by __________.

• Attitudes

• Perceptions

• Sensitivities

• All of the answer choices are correct