Service Management Week 4
Authored by Tri Wiyana
Social Studies
University
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6 questions
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1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
The competitive strategy that creates a service that is perceived as being unique ....
Focus
Differentiation
Expert
Cost Leadership
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
The competitive strategy built around the concept of serving a particular target market very well by addressing the customers’ specific needs ....
Differentiation
Cost Leadership
Focus
Expert
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
The competitive strategy based on efficient operations, cost control, and innovative technology ...
Differentiation Focus
Differentiation
Focus
Overall cost leadership
4.
FILL IN THE BLANK QUESTION
3 mins • 1 pt
Formulated by addressing questions about the target market, service concept,
operating strategy, and delivery system
5.
FILL IN THE BLANK QUESTION
3 mins • 1 pt
The analysis of an industry structure considers competitive rivalry,
new entrants, substitutes, and bargaining power of suppliers and customers ....Five forces mode
6.
FILL IN THE BLANK QUESTION
3 mins • 1 pt
The analysis assesses a firm’s strengths, weaknesses, opportunities, and threats ....
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