Communication Skills Course

How does tone affect communication?

• It changes the vocabulary used.

• It conveys emotions and attitudes.

• It involves physical gestures.

What is lost when we communicate via telephone or email?

• A) Body language and facial expressions

• B) Words

• C) Tone

• D) All of the above.

Can you listen fully even though you think you know what he/she is about to say?

• Almost Always

• Usually

• Seldom

• Never

Which of the following is a key aspect of active listening?

• Interrupting the speaker

• Giving regular feedback

• Imposing your solutions

• Ignoring nonverbal cues.

What should you avoid doing to be an effective listener?

• Interrupting the speaker

• Giving feedback

• Asking questions

• Paying attention.

We looked at the Questioning

• Funnel

• Tunnel

• Gunnel

Which of these is NOT an Ego State

• Parent

• Adult

• Child

• Patient

Who developed Transactional Analysis

• Eric Berne

• Eric Morecambe

• Eric Cantona

• Eric the Janitor