KPI's Part 1 - T Level Core 5

How can an organisation determine if they are achieving the goals and objectives set out in their policies and procedures?

• Ask the employees

• Create KPI's

• Ask their customers

• Measure profit

What does a strategic KPI measure?

• The success of the organisation in monetary terms

• The work of managers, teams and individuals in various areas of the business

• The organisations overall success

• Sales Revenue

An organisation is measuring the total number of customer complaints received per month. Which KPI theme would this measure fall under?

• Strategic

• Operational

• Financial

• Qualitative

The reason organisations use KPI's - select the odd one out.

• Track the progress of individuals, teams and projects

• Identify patterns and trends

• Monitor the organisation at departmental level

• Educate employees on how to behave in the workplace

Why would an organisation complete a competitor market analysis? Select the odd one out.

• To identify who their competitors are

• To identify what products their competitors are selling

• To identify what marketing tactics their competitors are using

• To obtain customer feedback

Why would an organisation use rag rating?

• To communicate with their employees

• To collect customer feedback

• To assign a level of concern to a KPI

• To help them to create policies

What is a metric?

• Quantitative Information used to measure progress

• The variance between the target and actual

• Qualitative Information

• A type of procedure

What is a high-level KPI

• A KPI at an operational level

• A KPI at a departmental level

• A KPI at a strategic level across the whole organisation

• A KPI set for Managers

What would Red indicate on a traffic light system related to KPI's

• Target performance standard

• Watch closely and monitor

• Acceptable performance standard

• Unacceptable performance standard

Why is it important to track the progress of a project using KPI's? Select the odd one out.

• To keep stakeholders informed

• To manage the employees

• To track that the project is on time

• To identify areas of concern quickly and take action