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KPI's Part 1 - T Level Core 5

Authored by Louise Eamonson

Business

11th Grade

Used 3+ times

KPI's Part 1 - T Level Core 5
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can an organisation determine if they are achieving the goals and objectives set out in their policies and procedures?

Ask the employees

Create KPI's

Ask their customers

Measure profit

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a strategic KPI measure?

The success of the organisation in monetary terms

The work of managers, teams and individuals in various areas of the business

The organisations overall success

Sales Revenue

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An organisation is measuring the total number of customer complaints received per month. Which KPI theme would this measure fall under?

Strategic

Operational

Financial

Qualitative

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The reason organisations use KPI's - select the odd one out.

Track the progress of individuals, teams and projects

Identify patterns and trends

Monitor the organisation at departmental level

Educate employees on how to behave in the workplace

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why would an organisation complete a competitor market analysis? Select the odd one out.

To identify who their competitors are

To identify what products their competitors are selling

To identify what marketing tactics their competitors are using

To obtain customer feedback

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why would an organisation use rag rating?

To communicate with their employees

To collect customer feedback

To assign a level of concern to a KPI

To help them to create policies

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a metric?

Quantitative Information used to measure progress

The variance between the target and actual

Qualitative Information

A type of procedure

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