Quiz Nearpod

What is the main purpose of Andrea’s phone call?

• to complain about the delivery

• To ask for a discount

• To request an extension on the payment terms

• To cancel the order

What problem is Andrea facing?

• Cash flow issues

• Late delivery

• Invoice error

• Product quality issues

How long does Andrea request to extend the payment terms to?

• 45 days

• 90 days

• 60 days

• 30 days

Why does Andrea promise that this won’t become the norm?

• To show politeness and ease the request

• Because this is a large order

• The customer is always right

• She wants to cancel the current order

What does Junko initially say about the extension?

• She agrees immediately

• She refuses
  

• She is unsure due to regulations

• She increases the payment terms

What helps Junko agree to the payment extension?

• Andrea promises to make future payments on time

• Andrea is placing a new order

• Junko receives permission from her boss

• Andrea agrees to cancel the last order

How does Junko confirm the agreement?

• By phone

• By email

• By fax

• She does not confirm it

What does Andrea promise to do after the call?

• Call back to confirm the delivery

• Email the new order

• Pay the invoice

• Cancel the payment extension

What is the relationship between Andrea and Junko?

• They are competitors

• They work together in the same company

• They are customer and supplier

• They are family

How does Junko respond to Andrea’s request in the end?

• She refuses the request

• She makes an exception and agrees

• She says Andrea must pay immediately

• She cancels the order