Behavioral Rating Quiz_Tech

Our Customer is our North Star

Over the past year, David was responsible for monitoring the network performance of key enterprise clients. Despite several notifications of degraded service quality in some regions, David did not prioritize these issues. He only took action after several escalations from the Account Management team, leading to repeated service interruptions for the clients.

• When issues were finally addressed, David provided quick fixes instead of permanent solutions, which led to recurring problems. There were multiple instances where he failed to communicate issue resolutions back to the clients, causing frustration and loss of confidence in the Network Operations team.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• • 2 - Behavior Seldom Demonstrated / Needs Improvement

• • 3 - Behavior Demonstrated Frequently and On Point

• • 4 - Behavior Consistently Demonstrated and On Point

• 5 - Role Model to Others

Answer explanation

David responded to issues but not in a timely manner, and his solutions were not sufficient to prevent recurring problems.

Our Customer is our North Star

Marie, a Field Technician, frequently visited a major client’s office to troubleshoot on-site issues. Whenever she was on-site, she made a point to check in with the IT team and offer assistance with any ongoing concerns. However, outside of these visits, Marie did not maintain regular communication or follow up unless requested by the client. The client appreciated her dedication during her visits but wished there was more consistent communication to build a stronger relationship.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• 2 - Behavior Seldom Demonstrated / Needs Improvement

• • 3 - Behavior Demonstrated Frequently and On Point

• • 4 - Behavior Consistently Demonstrated and On Point

• • 5 - Role Model to Others

Answer explanation

Marie made an effort to build connections during her visits but did not sustain these efforts outside of direct engagements. Her behavior met expectations but did not go beyond standard requirements.

Value: We Trust Each Other To Do the Right Thing

James, a Transmission Lead, had to inform his team about budget cuts that would delay a long-planned upgrade project. Instead of sharing the news directly, he avoided the topic for weeks, leading to confusion and frustration among his team members when they found out through unofficial channels.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• 2 - Behavior Seldom Demonstrated / Needs Improvement

• 3 - Behavior Demonstrated Frequently and On Point

• 4 - Behavior Consistently Demonstrated and On Point

• 5 - Role Model to Others

Answer explanation

James’s lack of transparency resulted in a breakdown of trust and morale within the team.

Value: We Are One

Emily, a Network Deployment Lead, needed to finalize the design for a new regional network hub. Instead of solely relying on her technical expertise, she organized a series of discussions with engineers, field technicians, and even customer service teams to gather diverse perspectives. The final design incorporated input from all these stakeholders, resulting in a more robust and efficient solution. As a result, other members of the team began implementing the same approach.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• 2 - Behavior Seldom Demonstrated / Needs Improvement

• 3 - Behavior Demonstrated Frequently and On Point

• 4 - Behavior Consistently Demonstrated and On Point

• 5 - Role Model to Others

Answer explanation

Emily’s approach set a benchmark for collaboration and inclusive decision-making.

Value: Our People Are Our Family

Mark, a Senior RF Engineer, regularly attends professional development courses but seldom shares his learnings with his team. While his skills have improved, his colleagues still struggle with technical gaps that he could help address. Mark’s individual development has not contributed to overall team growth.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• 2 - Behavior Seldom Demonstrated / Needs Improvement

• 3 - Behavior Demonstrated Frequently and On Point

• 4 - Behavior Consistently Demonstrated and On Point

• 5 - Role Model to Others

Answer explanation

Mark focuses on personal growth but does not invest time in helping others develop.

Value: Malasakit is Our Strength

During a network outage restoration effort, John, a Field Engineer, noticed that one of his teammates was visibly fatigued and struggling to keep up. Instead of pushing his colleague to keep working, John suggested that they take a short break and offered to cover for him while he rested. This act of consideration helped the team member recharge and return with better focus.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• 2 - Behavior Seldom Demonstrated / Needs Improvement

• 3 - Behavior Demonstrated Frequently and On Point

• 4 - Behavior Consistently Demonstrated and On Point

• 5 - Role Model to Others

Answer explanation

John’s concern for his colleague’s well-being showed genuine care and strengthened team cohesion.

Value: Together We Can Do Great Things at Speed

Liam, a Field Operations Supervisor, was tasked with deploying additional network capacity to support a high-demand area for a special event. He had the option to expedite the process by reallocating resources from a nearby site temporarily, which would have met the event’s timeline. However, Liam decided to wait for the standard approval process for new equipment procurement, which took longer than expected. As a result, the additional capacity was not ready by the event date, causing network congestion and customer complaints. His choice to follow a slower process led to a missed opportunity to deliver exceptional service during a critical period.

• 1 - Behavior Unsatisfactorily Demonstrated / Not Demonstrated

• 2 - Behavior Seldom Demonstrated / Needs Improvement

• 3 - Behavior Demonstrated Frequently and On Point

• 4 - Behavior Consistently Demonstrated and On Point

• 5 - Role Model to Others

Answer explanation

Liam’s decision to wait for the standard process instead of using a quicker solution resulted in the team’s inability to deliver the required service on time. While his decision was well-intentioned, it did not enable quick execution and led to a negative outcome for the network performance during the event.