First Contact: client distress WK5

First Contact: client distress WK5

Professional Development

10 Qs

quiz-placeholder

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First Contact: client distress WK5

First Contact: client distress WK5

Assessment

Quiz

Other, Social Studies

Professional Development

Medium

Created by

Seka Jankovic

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of distress?

"Something that a woman wears"

“extreme anxiety, sorrow, or pain”

"An experience of discomfort"

"A state of confusion"

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one is an example of someone NOT behaving in a way caused by distress?

Using aggressive language or language not suitable for a public place.

Arriving without an appointment demanding to see a particular worker.

Waiting patiently in the waiting room and asking the receptionist to use the bathroom.

Having intimidating body language towards the community worker.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the WORST way to respond to a distressed client?

By telling the client that you will assist them.

With a calm attitude.

With a professional approach

By asking the client to calm down

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one is NOT a typical response of a distressed client?

calm and speaking with clarity

angry and aggressive

withdrawn and isloated

tearful and sad

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which response to distress would be unacceptable?

Crying in a session

Not being able to talk to a counsellor

Throwing a chair at a workers head

Telling the worker that they don't want to continue with the service

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which factors may influence an individual’s display of emotional distress?

Their family’s way of managing distress, e.g. persons who grew up in a household where distress was expressed by aggression and violence

Level of emotional development

Family supports

All of these factors

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which consideration is NOT recommended when interacting with a person who is distressed?

At all times ensure your, the client’s and the safety of others in the area. This is important to consider, especially in situations where the distress is demonstrated as aggression or violence.

Ignore your organisation’s policies and procedures, help this person out however you can.

Offer the person support or assistance as appropriate to your role and the services provided by the organisation.

After listening to the person, assess what their needs are and if your organisation is unable to assist, refer the person to the appropriate agency or organisation.

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