Communication Skills Quiz

Eye contact is a form of _____ communication.

• nonverbal

• verbal

• visual

hiding or not clearly stating a person’s needs, wants, and feelings.

• passive

• assertive

• passive-aggressive

• Aggressive

When people ____, they work together to think and talk through a solution to a conflict.

• collaborate

• argue

• compete

• ignore

Serious or difficult conflicts can benefit from a neutral _____ to help the conflicting parties reach an agreement.

• mediator

• observer

• participant

• adversary

Effective communication requires active listening skills.

• True

• False

The best communication style is passive

• True

• False

Which of the following examples is a form of verbal communication?

• facial expressions

• body language

• volume of voice

• B and C.

One way to clearly express your needs and preferences is by ____.

• dropping subtle hints

• assuming others know how you feel

• agreeing with something to avoid conflict

• showing respect and seeking clarity

When mediators act as neutral third parties, they ____.

• ensure one person is heard primarily.

• make the people involved work to find their own solutions.

• clarify communication

• All of the above.

What two types of peer pressure are there?