
Blank quiz 21
Quiz
•
Professional Development
•
4th Grade
•
Practice Problem
•
Hard
Afghanistan Center
FREE Resource
Enhance your content in a minute
10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is customer satisfaction?
Customer satisfaction is the degree to which customers are happy with a product, service, or experience.
Customer satisfaction measures the speed of service delivery.
Customer satisfaction is the amount of money spent by customers.
Customer satisfaction is the total number of products sold.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is customer satisfaction important?
Customer satisfaction is irrelevant to business success.
High prices guarantee customer satisfaction.
Customer satisfaction only matters for large companies.
Customer satisfaction is important because it drives loyalty, repeat business, and positive referrals.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can we measure customer satisfaction?
Sales figures analysis
Website traffic metrics
Surveys, NPS, CSAT, and CES.
Product return rates
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a survey in customer satisfaction?
A survey in customer satisfaction is a method to increase product prices.
A survey in customer satisfaction is a way to advertise new products.
A survey in customer satisfaction is a tool used to collect feedback from customers regarding their experiences and satisfaction with a product or service.
A survey in customer satisfaction is a tool for measuring employee performance.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does feedback mean in customer satisfaction?
Feedback is a method of advertising products.
Feedback refers to the sales figures of a company.
Feedback is the information and opinions from customers about their experiences.
Feedback is the process of training employees.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can happy customers help a business?
Happy customers reduce product prices.
Happy customers create more competition.
Happy customers help a business by increasing customer loyalty, generating referrals, and enhancing the brand's reputation.
Happy customers lead to increased employee turnover.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a complaint in customer satisfaction?
A complaint is a request for a refund.
A complaint is a positive feedback from a customer.
A complaint is an inquiry about a product's features.
A complaint is an expression of dissatisfaction from a customer.
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