Blank quiz 22

What is customer satisfaction?

• Customer satisfaction is the total number of customers a company has.

• Customer satisfaction refers to the price of products offered by a company.

• Customer satisfaction is the speed at which a company delivers its products.

• Customer satisfaction is the degree to which customers are happy with a company's products or services.

Why is customer satisfaction important?

• Customer satisfaction is irrelevant to business success.

• Customer satisfaction is important because it drives loyalty, repeat business, and positive referrals.

• High prices guarantee customer satisfaction.

• Customer satisfaction only matters for large companies.

How can we measure customer satisfaction?

• Product return rates

• Surveys, NPS, CSAT, and CES.

• Sales figures analysis

• Website traffic metrics

What is a survey in customer satisfaction?

• A survey in customer satisfaction is a tool used to gather feedback from customers regarding their experiences and satisfaction levels with a product or service.

• A survey in customer satisfaction is a method to increase product prices.

• A survey in customer satisfaction is a tool for measuring employee performance.

• A survey in customer satisfaction is a way to promote new products.

What does feedback mean in customer satisfaction?

• Feedback is the information from customers about their experiences and satisfaction with a product or service.

• Feedback is the process of manufacturing goods.

• Feedback refers to the price of a product.

• Feedback is a method of advertising products.

How can happy customers help a business?

• Happy customers increase employee turnover.

• Happy customers help a business by driving repeat sales, generating referrals, and enhancing brand reputation.

• Happy customers reduce operational costs.

• Happy customers lead to product recalls.

What is a complaint in customer satisfaction?

• A complaint is an inquiry about a product's features.

• A complaint is an expression of dissatisfaction from a customer.

• A complaint is a request for a refund.

• A complaint is a positive feedback from a customer.

Why should we listen to customer complaints?

• We should listen to customer complaints to improve our products and services, enhance customer satisfaction, and build loyalty.

• Listening to complaints wastes valuable time.

• Ignoring complaints can lead to higher profits.

• Customer complaints are irrelevant to business success.

What is a rating scale?

• A rating scale is a numerical scale used to assess attitudes or opinions.

• A rating scale is a qualitative description of a product's features.

• A rating scale is a method for measuring physical distances.

• A rating scale is a type of graph used to display data visually.

How can we improve customer satisfaction?

• Increase product prices

• Enhance product quality and customer service.

• Reduce marketing efforts

• Limit customer feedback opportunities