Effective Communication in Pharmacy

What is the first step in the communication process?

• Feedback

• Message

• Sender

• Receiver

Which of the following is an example of non-verbal communication?

• Prescription instructions

• Written medication guide

• Nodding while listening

• Explaining side effects verbally

In a pharmacy context, why is feedback important in communication?

• It ensures the pharmacist speaks clearly

• It confirms whether the patient has understood the message

• It allows the pharmacist to give instructions

• It helps the pharmacist avoid using non-verbal communication

Which of the following is NOT a basic skill in communication?

• Active listening

• Empathy

• Interrupting the speaker

• Using clear language

What does 'active listening' involve?

• Simply hearing what the patient says

• Nodding but ignoring the patient's concerns

• Fully concentrating, understanding, and responding to the patient's message

• Letting the patient talk without interrupting, regardless of the relevance

Which of the following is a language barrier to communication in pharmacy practice?

• Using medical jargon

• Poor body language

• Lack of privacy in the pharmacy

• Giving the patient too much information at once

A pharmacist using empathy during patient counseling would most likely:

• Focus only on the medical details

• Acknowledge the patient's emotional concerns

• Avoid eye contact to maintain professionalism

• Speak quickly to save time

Which of the following is an example of environmental barriers in communication?

• The pharmacist uses complex language

• The pharmacy is too noisy for a private conversation

• The patient is anxious about their medication

• The pharmacist assumes the patient doesn't understand the instructions

What does non-verbal communication include?

• Spoken instructions

• Facial expressions, gestures, and posture

• Written medication guides

• Patient's feedback

Which type of communication barrier involves personal emotions like fear or anxiety?

• Physical barrier

• Psychological/emotional barrier

• Technological barrier

• Cultural barrier